Terms of Service

Terms of Service

Effective Date: March 1, 2026 | Last Updated: March 1, 2026

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Outranker ("Company," "we," "us," or "our"), governing your access to and use of the Outranker platform, including all associated websites, applications, APIs, and services (collectively, the "Service").

By accessing or using the Service, creating an account, or clicking "I Agree," you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not access or use the Service.

1. Eligibility and Account Registration

1.1 Eligibility. You must be at least eighteen (18) years of age and possess the legal capacity to enter into a binding contract under applicable law. By using the Service, you represent and warrant that you meet these requirements. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

1.2 Account Creation. To access certain features of the Service, you must register for an account by providing accurate, current, and complete information. You agree to promptly update your account information to maintain its accuracy.

1.3 Account Security. You are solely responsible for safeguarding your account credentials, including your password. You must immediately notify us at support@outranker.com of any unauthorized access to or use of your account. We are not liable for any loss or damage arising from your failure to maintain the confidentiality of your account credentials.

1.4 Account Sharing. Your account is personal to you. You may not share, transfer, or assign your account or credentials to any third party without our prior written consent, unless your subscription plan explicitly permits multiple authorized users.

2. Description of Service

2.1 Platform Overview. Outranker provides an AI-powered SEO and content optimization platform designed to help businesses improve their visibility in AI-driven search engines, large language models (LLMs), and traditional search results. Our Service includes, but is not limited to: AI visibility auditing, content analysis, keyword research, link health monitoring, speed monitoring, smart prerendering, global accessibility testing, directory outreach tools, and lead generation capabilities.

2.2 Service Availability. We strive to maintain continuous availability of the Service; however, we do not guarantee uninterrupted, error-free, or secure access. The Service may be temporarily unavailable due to scheduled maintenance, upgrades, or circumstances beyond our reasonable control, including force majeure events.

2.3 Modifications to Service. We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. We shall not be liable for any modification, suspension, or discontinuance of the Service or any part thereof.

2.4 Third-Party Integrations. The Service may integrate with or rely upon third-party services, including but not limited to Stripe for payment processing, Supabase for data infrastructure, and various AI model providers. Your use of such third-party services is subject to their respective terms and policies.

3. Subscription Plans, Fees, and Payment

3.1 Subscription Plans. The Service is offered under various subscription tiers, each with different feature sets, usage limits, and pricing. Details of available plans are published on our pricing page and may be updated from time to time.

3.2 Billing Cycle. Paid subscriptions are billed in advance on a recurring basis (monthly or annually, as selected by you). Your subscription will automatically renew at the end of each billing period unless you cancel prior to the renewal date.

3.3 Payment Processing. All payments are processed securely through Stripe. By providing your payment information, you authorize us to charge the applicable fees to your designated payment method. You represent that you are authorized to use the payment method provided.

3.4 Price Changes. We reserve the right to modify our pricing at any time. Price changes for existing subscribers will take effect at the start of the next billing cycle following at least thirty (30) days of written notice to you.

3.5 Taxes. All fees are exclusive of applicable taxes, levies, or duties imposed by taxing authorities. You are responsible for the payment of all such taxes associated with your subscription, excluding taxes based on our net income.

3.6 Refund Policy. All fees are non-refundable except as expressly set forth in these Terms or as required by applicable law. If we materially reduce the functionality of a feature included in your current plan during an active billing period, you may request a pro-rata refund for the remaining unused portion of that billing period by contacting support@outranker.com within fourteen (14) days of the change.

3.7 Failed Payments. If a payment fails, we will attempt to process the charge again. If payment remains unsuccessful after three (3) attempts over a period of ten (10) days, we reserve the right to suspend or downgrade your account until payment is resolved.

4. Acceptable Use Policy

4.1 Permitted Use. You may use the Service only for lawful purposes and in accordance with these Terms. You agree to use the Service solely for your legitimate business or personal SEO and content optimization needs.

4.2 Prohibited Conduct. You agree not to, and shall not permit any third party to:

4.3 Usage Limits. Your subscription plan includes specified usage limits (e.g., number of scans, API calls, reports). If you exceed these limits, we may throttle your access, require you to upgrade to a higher-tier plan, or charge overage fees as specified in your plan details.

4.4 Enforcement. We reserve the right to investigate and take appropriate action against any violation of this Section, including removing content, suspending or terminating accounts, and reporting violations to law enforcement authorities.

5. Intellectual Property Rights

5.1 Our Intellectual Property. The Service, including all software, algorithms, designs, text, graphics, logos, icons, images, audio clips, data compilations, and the arrangement thereof, is the exclusive property of Outranker and is protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

5.2 Limited License. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service during the term of your subscription solely for your internal business purposes.

5.3 Your Content. You retain ownership of all data, content, and materials that you submit, upload, or transmit through the Service ("User Content"). By submitting User Content, you grant us a non-exclusive, worldwide, royalty-free license to use, process, store, and display your User Content solely to the extent necessary to provide the Service to you.

5.4 Feedback. If you provide us with feedback, suggestions, or recommendations regarding the Service ("Feedback"), you hereby assign to us all right, title, and interest in and to such Feedback. We may use Feedback for any purpose without obligation or compensation to you.

5.5 Trademarks. "Outranker," our logo, and all related names, marks, and slogans are our trademarks or registered trademarks. You may not use our trademarks without our prior written consent.

6. Data, Privacy, and Security

6.1 Privacy Policy. Your use of the Service is subject to our Privacy Policy, which is incorporated herein by reference. By using the Service, you consent to the collection, use, and disclosure of your information as described in the Privacy Policy.

6.2 Data Security. We implement industry-standard technical and organizational measures to protect your data, including encryption in transit (TLS 1.2+) and at rest (AES-256). However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6.3 Data Processing. In the course of providing the Service, we may process data on your behalf. To the extent that such processing involves personal data subject to the European General Data Protection Regulation (GDPR) or similar legislation, we will process such data in accordance with our Data Processing Agreement, available upon request.

6.4 Data Portability. You may export your data from the Service at any time through the available export functionality in your account dashboard. Upon termination of your account, we will make your data available for export for a period of thirty (30) days.

7. Disclaimers and Limitation of Liability

7.1 Disclaimer of Warranties. THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. WE SPECIFICALLY DISCLAIM ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

7.2 No Guarantee of Results. We do not guarantee any specific results from the use of the Service, including but not limited to improvements in search engine rankings, website traffic, lead generation, or revenue.

7.3 Limitation of Liability. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL OUTRANKER, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES.

7.4 Cap on Liability. OUR TOTAL CUMULATIVE LIABILITY SHALL NOT EXCEED THE TOTAL AMOUNT OF FEES PAID BY YOU DURING THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

7.5 Basis of the Bargain. The limitations of liability set forth in this Section reflect the allocation of risk between the parties and are an essential element of the basis of the bargain between us.

8. Indemnification

8.1 You agree to indemnify, defend, and hold harmless Outranker and its officers, directors, employees, agents, licensors, and suppliers from and against all claims, actions, losses, damages, liabilities, costs, and expenses (including reasonable attorneys fees) arising out of or relating to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; (d) your User Content; or (e) your infringement of any third party intellectual property or other rights.

8.2 We reserve the right, at our sole discretion, to assume the exclusive defense and control of any matter subject to indemnification by you, in which event you will cooperate fully with us in asserting any available defenses.

9. Term and Termination

9.1 Term. These Terms commence on the date you first access or use the Service and continue until terminated by either party.

9.2 Termination by You. You may terminate your account at any time by canceling your subscription through your account dashboard settings. Cancellation will take effect at the end of the current billing period.

9.3 Termination by Us. We may suspend or terminate your account immediately, without prior notice, if: (a) you breach any provision of these Terms; (b) you fail to pay any fees when due; (c) we are required to do so by law; or (d) we decide to discontinue the Service.

9.4 Effect of Termination. Upon termination: (a) your right to access and use the Service will immediately cease; (b) you remain responsible for all fees incurred prior to termination; (c) Sections 5, 7, 8, 10, 11, and 12 shall survive termination; and (d) we will retain your data for thirty (30) days following termination, after which it may be permanently deleted.

10. Dispute Resolution and Arbitration

10.1 Informal Resolution. Before initiating any formal dispute resolution proceeding, you agree to first contact us at legal@outranker.com and attempt to resolve the dispute informally for a period of at least thirty (30) days.

10.2 Binding Arbitration. If informal resolution is unsuccessful, any dispute shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") in accordance with its Commercial Arbitration Rules. The arbitration shall be conducted by a single arbitrator in the State of Delaware.

10.3 Class Action Waiver. YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

10.4 Exceptions. Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or confidential information.

11. Governing Law and Jurisdiction

11.1 These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles.

11.2 For any disputes not subject to arbitration, you consent to the exclusive jurisdiction of the state and federal courts located in the State of Delaware.

12. General Provisions

12.1 Entire Agreement. These Terms, together with the Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and Outranker regarding the Service.

12.2 Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

12.3 Waiver. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

12.4 Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.

12.5 Force Majeure. We shall not be liable for any failure or delay caused by circumstances beyond our reasonable control.

12.6 Notices. All notices shall be sent by email. Notices to us shall be sent to legal@outranker.com.

12.7 Modifications to Terms. We reserve the right to modify these Terms at any time. Material changes will be communicated at least thirty (30) days before they take effect.

13. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

By using Outranker, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

View full interactive version: https://www.outranker.com/terms